:root{--bg-app: #f1f5f9;--bg-surface: #ffffff;--bg-subtle: #f8fafc;--border: #e2e8f0;--border-strong: #cbd5e1;--text-main: #0f172a;--text-secondary: #475569;--text-muted: #64748b;--primary: #2563eb;--primary-hover: #1d4ed8;--primary-soft: #eff6ff;--success: #16a34a;--success-soft: #dcfce7;--warning: #d97706;--warning-soft: #fef3c7;--danger: #dc2626;--danger-soft: #fee2e2;--purple: #7c3aed;--purple-soft: #f3e8ff;--radius: 10px;--shadow-sm: 0 1px 2px rgba(15, 23, 42, .06);--shadow-md: 0 4px 12px rgba(15, 23, 42, .08)}*{box-sizing:border-box;-webkit-tap-highlight-color:transparent}html,body,#root{margin:0;padding:0;height:100%;height:100dvh;font-family:-apple-system,BlinkMacSystemFont,Inter,Segoe UI,Roboto,sans-serif;color:var(--text-main);background:var(--bg-app);font-size:14px;line-height:1.45}button,input,select,textarea{font:inherit}.login-screen{min-height:100vh;min-height:100dvh;display:flex;align-items:center;justify-content:center;padding:16px;background:linear-gradient(135deg,#1e293b,#0f172a)}.login-card{width:100%;max-width:430px;background:var(--bg-surface);border-radius:14px;padding:28px;box-shadow:0 20px 40px #00000040}.login-brand{display:flex;align-items:center;gap:12px;margin-bottom:20px}.login-brand img{width:40px;height:40px;flex-shrink:0}.login-brand h1{margin:0;font-size:20px;font-weight:700}.login-brand p{margin:2px 0 0;color:var(--text-muted);font-size:12.5px}.auth-mode-switch{display:grid;grid-template-columns:1fr 1fr;gap:6px;background:var(--bg-subtle);padding:4px;border-radius:9px;border:1px solid var(--border);margin-bottom:18px}.auth-mode-btn{padding:7px 10px;border:none;border-radius:6px;background:transparent;color:var(--text-secondary);font-size:12.5px;font-weight:600;cursor:pointer}.auth-mode-btn.active{background:var(--bg-surface);color:var(--primary);box-shadow:var(--shadow-sm)}.app-shell{display:flex;flex-direction:column;height:100vh;height:100dvh;overflow:hidden}.topbar{background:#0f172a;color:#f8fafc;display:flex;align-items:center;justify-content:space-between;padding:8px 16px;gap:12px;flex-shrink:0;border-bottom:1px solid #1e293b;flex-wrap:wrap}.topbar-left,.topbar-right{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.brand-title{display:flex;align-items:center;gap:8px;font-weight:700;font-size:15px;letter-spacing:-.01em;white-space:nowrap}.brand-title img{width:26px;height:26px}.org-switcher-select{background:#1e293b;color:#e2e8f0;border:1px solid #334155;border-radius:7px;padding:5px 10px;font-size:12.5px;font-weight:500;outline:none}.nav-tabs{display:flex;align-items:center;gap:4px;overflow-x:auto;scrollbar-width:none}.nav-tabs::-webkit-scrollbar{display:none}.nav-tab{background:transparent;color:#94a3b8;border:none;padding:6px 12px;border-radius:7px;cursor:pointer;font-weight:500;font-size:13px;display:flex;align-items:center;gap:6px;white-space:nowrap;transition:all .15s}.nav-tab:hover{color:#fff;background:#ffffff12}.nav-tab.active{color:#fff;background:var(--primary)}.badge-pill{display:inline-flex;align-items:center;justify-content:center;min-width:20px;height:20px;padding:0 6px;border-radius:999px;font-size:11px;font-weight:700;white-space:nowrap}.badge-danger{background:#ef4444;color:#fff}.badge-primary{background:var(--primary-soft);color:var(--primary)}.badge-success{background:var(--success-soft);color:var(--success)}.badge-warning{background:var(--warning-soft);color:var(--warning)}.badge-purple{background:var(--purple-soft);color:var(--purple)}.badge-neutral{background:#e2e8f0;color:#334155}.workspace-grid{flex:1;display:grid;grid-template-columns:330px 1fr 310px;overflow:hidden;background:var(--bg-surface);position:relative}.chat-sidebar{border-right:1px solid var(--border);display:flex;flex-direction:column;background:var(--bg-subtle);overflow:hidden}.sidebar-filters{padding:10px 12px;border-bottom:1px solid var(--border);display:flex;flex-direction:column;gap:8px;background:var(--bg-surface)}.filter-tabs{display:grid;grid-template-columns:1fr 1fr;gap:4px}.filter-tab{padding:6px 8px;font-size:12px;border-radius:6px;border:1px solid var(--border);background:var(--bg-subtle);color:var(--text-secondary);cursor:pointer;font-weight:500;text-align:center}.filter-tab.active{background:var(--primary-soft);border-color:var(--primary);color:var(--primary);font-weight:600}.chat-list{flex:1;overflow-y:auto}.chat-item{padding:12px 14px;border-bottom:1px solid var(--border);cursor:pointer;background:var(--bg-surface);transition:background .12s}.chat-item:hover{background:#f8fafc}.chat-item.selected{background:var(--primary-soft);border-left:3px solid var(--primary)}.chat-item.urgent-rabbit{background:#fffbeb}.chat-item.urgent-rabbit.selected{background:#fef3c7}.chat-item-top{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:4px}.chat-customer-name{font-weight:600;color:var(--text-main);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-time{font-size:11.5px;color:var(--text-muted);flex-shrink:0}.chat-preview{font-size:13px;color:var(--text-secondary);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;margin-bottom:6px}.chat-item-meta{display:flex;align-items:center;justify-content:space-between;gap:6px;flex-wrap:wrap;font-size:11.5px}.rabbit-timer-bar{margin-top:7px;background:#fde68a;border-radius:6px;padding:4px 8px;font-size:11.5px;font-weight:600;color:#92400e;display:flex;align-items:center;justify-content:space-between}.chat-main{display:flex;flex-direction:column;overflow:hidden;background:#f8fafc}.chat-header{padding:10px 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var(--border);display:flex;flex-direction:column;gap:8px}.composer-row{display:flex;align-items:flex-end;gap:8px}.composer-textarea{flex:1;min-height:40px;max-height:110px;resize:vertical;padding:8px 12px;border:1px solid var(--border-strong);border-radius:8px;outline:none}.composer-textarea:focus{border-color:var(--primary);box-shadow:0 0 0 2px #2563eb26}.chat-info-panel{border-left:1px solid var(--border);background:var(--bg-surface);overflow-y:auto;padding:14px;display:flex;flex-direction:column;gap:14px}.info-section{border:1px solid var(--border);border-radius:10px;padding:12px;background:var(--bg-subtle)}.info-section h4{margin:0 0 10px;font-size:13px;font-weight:700;color:var(--text-main);display:flex;align-items:center;justify-content:space-between}.timeline-list{display:flex;flex-direction:column;gap:8px;max-height:260px;overflow-y:auto}.timeline-item{font-size:12px;padding:7px 9px;border-radius:7px;background:var(--bg-surface);border-left:3px solid var(--primary);box-shadow:var(--shadow-sm)}.timeline-item.timeout{border-left-color:var(--danger);background:#fef2f2}.timeline-item.picked_up{border-left-color:var(--success)}.admin-page{flex:1;overflow-y:auto;padding:20px 24px;max-width:1380px;width:100%;margin:0 auto}.page-header{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:16px;flex-wrap:wrap}.page-header h2{margin:0;font-size:19px}.card{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius);padding:16px;box-shadow:var(--shadow-sm);margin-bottom:16px;overflow-x:auto}.data-table{width:100%;border-collapse:collapse;min-width:640px}.data-table th,.data-table td{padding:10px 12px;text-align:left;border-bottom:1px solid var(--border);vertical-align:middle}.data-table th{font-size:12px;font-weight:600;color:var(--text-muted);background:var(--bg-subtle)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:7px 13px;border-radius:7px;font-weight:500;font-size:13px;border:1px solid transparent;cursor:pointer;transition:all .14s;white-space:nowrap}.btn:disabled{opacity:.55;cursor:not-allowed}.btn-primary{background:var(--primary);color:#fff}.btn-primary:hover:not(:disabled){background:var(--primary-hover)}.btn-success{background:var(--success);color:#fff}.btn-danger{background:var(--danger);color:#fff}.btn-secondary{background:var(--bg-surface);border-color:var(--border-strong);color:var(--text-main)}.btn-secondary:hover:not(:disabled){background:var(--bg-subtle)}.btn-sm{padding:5px 9px;font-size:12px}.input,.select{width:100%;padding:8px 11px;border:1px solid var(--border-strong);border-radius:7px;background:var(--bg-surface);color:var(--text-main)}.form-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(210px,1fr));gap:12px}.form-field{display:flex;flex-direction:column;gap:4px}.form-field label{font-size:12px;font-weight:600;color:var(--text-secondary)}.status-dot{display:inline-block;width:8px;height:8px;border-radius:50%}.status-dot.online{background:#22c55e;box-shadow:0 0 0 3px #22c55e33}.status-dot.offline{background:#94a3b8}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a8c;display:flex;align-items:center;justify-content:center;z-index:100;padding:14px}.modal-box{background:var(--bg-surface);border-radius:12px;width:100%;max-width:560px;max-height:92dvh;overflow-y:auto;padding:20px;box-shadow:0 20px 40px #00000040}.kpi-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:12px;margin-bottom:16px}.kpi-card{background:var(--bg-surface);border:1px solid var(--border);border-radius:10px;padding:14px 16px}.kpi-value{font-size:22px;font-weight:700;color:var(--text-main)}.kpi-label{font-size:12px;color:var(--text-muted)}@media(max-width:960px){.workspace-grid{grid-template-columns:1fr}.mobile-only-btn{display:inline-flex!important}.workspace-grid.mobile-view-list .chat-main,.workspace-grid.mobile-view-list .chat-info-panel,.workspace-grid.mobile-view-chat .chat-sidebar,.workspace-grid.mobile-view-chat .chat-info-panel,.workspace-grid.mobile-view-info .chat-sidebar,.workspace-grid.mobile-view-info .chat-main{display:none}.chat-sidebar,.chat-info-panel{border:none;width:100%;height:100%}.topbar{padding:8px 10px;gap:8px}.topbar-left{width:100%;justify-content:space-between}.topbar-right{width:100%;justify-content:space-between;border-top:1px solid #1e293b;padding-top:6px}.nav-tabs{width:100%;order:3;padding-bottom:2px}.admin-page,.card{padding:12px}.msg-row{max-width:88%}.input,.select,.composer-textarea{font-size:16px}}